Refund policy

Return, Refund & Cancellation Policy

Effective Date: 24th February 2026
Website: www.roxyma.com

At Roxyma, we take immense pride in offering authentic handloom sarees, thoughtfully woven by skilled artisans. Each saree reflects heritage, craftsmanship, and dedication. Due to the handmade nature of our products, our return, refund, and cancellation policy is designed to be fair and transparent.

Please read this policy carefully before placing your order.

Order Cancellation

We offer a hassle-free cancellation window for your convenience.

Orders can be cancelled by sending an email to support@roxyma.com within 12 hours of placing the order, along with your Order ID.
Requests for delivery address changes must also be made within 12 hours of placing the order.
Cancellation or modification requests will not be accepted after 12 hours, as the order may have already been processed or dispatched.
Once the cancellation is successfully processed, the refund will be issued to the original payment method within 5–7 business days.
Orders purchased using EMI cannot be cancelled once confirmed, as EMI plans are processed and approved by the payment provider at the time of purchase.

Returns & Exchanges

We accept returns or exchanges only in case of genuine manufacturing defects, subject to the conditions mentioned below.

Customers must inform us within 24 hours of delivery by emailing support@roxyma.com with:

Order ID
Description of the issue
Mandatory opening video in WhatsApp (as per guidelines below)

Requests without a valid opening video will not be accepted.

Opening Video Requirement (Mandatory)

A proper opening video is compulsory to process any return, exchange, or refund.

The video must:

Be recorded in landscape mode
Be a single, continuous, uncut video
Clearly show the shipping label
Show the complete unboxing process
Clearly display the entire product
Show all four edges of the shipment before start unboxing
Clearly highlight the manufacturing defect

The video must not be paused, edited, or modified.

We recommend using a stand or taking assistance from another person while recording.

Exchange Policy

If a genuine manufacturing defect is verified:

We will arrange a free return pickup, wherever available.
A replacement of the same product will be shipped at no additional cost.

If the same product is not available, customers can choose either:

Full refund to original payment method, OR
Coupon of the same value valid for 1 year

Roxyma reserves the right to decide whether return pickup is required.

Refund Policy

If a refund is approved:

Refund will be processed to the original payment method
Refund will be initiated after the product is received
Refund processing time is 5–7 business days

Return Shipping (If Pickup is Not Available)

If return pickup is not available at your location:

Customers need to courier the product to us
A coupon of up to ₹120 will be issued to cover return shipping costs
The coupon will be valid for 1 year

Product Condition for Return

Products must be returned in original condition:

Unused
Unwashed
Without fall and pico
With original packaging

Returns will not be accepted if the product has been used, washed, or altered.

Important Note on Handloom Products

Our sarees are handcrafted using traditional handloom techniques. Therefore, slight variations are natural and not considered defects.

These include:

Minor weave irregularities
Thread variations
Loose threads
Texture variations

These characteristics reflect the authenticity and uniqueness of handloom products.

Colour Disclaimer

Actual product colours may vary slightly due to:

Studio lighting
Photography equipment
Screen brightness and display settings

Such variations are normal and not considered defects.

Non-Returnable Situations

Returns, exchanges, or refunds will not be accepted if:

Opening video is not available
Request is made after 24 hours of delivery
Product has been used, washed, or altered
Issue is related to natural handloom variation
Issue is related to colour variation

Roxyma reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

If the package appears tampered, torn, or damaged at the time of delivery, please refuse acceptance and notify us immediately at support@roxyma.com.

We will resend the same product at no additional cost. If the product is unavailable, customers may opt for a full refund to the original payment method or a coupon of equal value valid for 1 year, which can be used for any purchase on our website.