Shipping Policy
Effective Date: 1st May, 2025
Website: www.roxyma.com
At Roxyma, we strive to deliver your orders in a timely and efficient manner while ensuring a smooth and transparent shipping experience. Please read our shipping policy carefully to understand how we process and dispatch your orders.
1. Free Shipping Across India
We offer free shipping to all locations within India, regardless of the order amount. No hidden charges or extra fees will be added during checkout for standard shipping.
2. Address Modification Policy
If you need to change or correct your shipping address, you may do so within 2 hours of placing your order.
Please email us at support@roxyma.com with your Order Number and the updated address.
Note: After 2 hours, we cannot guarantee any changes, as the order may already be in processing or transit.
3. Dispatch Timelines
Most orders are processed and dispatched within 2-4 business days. However, in certain cases where demand is exceptionally high or the item is part of a limited batch, dispatch may take up to 5-7 business days.
We recommend checking the Product Details section for any special dispatch notes specific to an item before placing your order.
4. Delivery Timeframe
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Once shipped, orders are usually delivered within 3-7 business days, depending on your delivery location.
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Remote or less accessible areas may experience slightly longer delivery timelines.
5. Order Tracking
You will receive a shipment confirmation email with a tracking link once your order has been dispatched.
Tracking updates may take up to 24 hours to reflect on the courier partner’s website.
6. Delays & Exceptions
While we work closely with our courier partners to ensure timely delivery, delays may occur due to:
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Natural disasters or adverse weather conditions
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Local restrictions, strikes, or government regulations
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High-volume periods (e.g., festivals or sales)
We appreciate your patience in such scenarios and assure you of our full support in case of any unusual delay.
7. Incomplete or Incorrect Address
Please ensure that your shipping address and contact details are accurate while placing the order.
Roxyma is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions related to your order or shipping status, feel free to contact our support team:
Email: support@roxyma.com
Support Hours: Monday to Saturday, 10 AM – 6 PM
